Return and Refund Policy

Returns & Refunds will only be accepted under the following conditions:

1. Item received is physically damaged during transit.
2. Item received is missing parts or components.
3.  Item received is different from what was ordered or displayed on our website.
4. Item received is defective or does not function properly.

Important Notes

1.  A refund or return request must be raised within 48 hours of delivery via email with clear photographs of the product & outer packaging.
2.  The product will undergo internal verification by our quality control team before processing any refund or return.
3. Item must be in the same condition that you received it and must also be in the original packaging.
4. Once approved, refunds will be initiated to the original payment method within 3-5 business days.
5. We do not accept returns for reasons related to personal preferences or design dislike.

Replacement Policy

1. The item delivered is wrong, damaged, or expired.
2. You notify us within 48 hours with proof (photo/video).
3. Replacements are subject to stock availability. If unavailable, a refund will be initiated.

Cancellation Policy

• Orders can be cancelled only before dispatch. Once shipped, cancellation is not allowed.
• No cancellation requests will be entertained after the order has been processed or handed to the courier partner.
• For prepaid orders, if cancellation is approved (before dispatch), refund will be processed within 7–10 working days.

Disclaimer

Falmit reserves the right to reject return/refund/replacement requests if:

• The request is made beyond the return window (48 hours).
• The returned product is used/tampered/without original packaging.
• Customer fails to provide required evidence of damage or issue.

Shipping Policy

If A Customer Provides An Incorrect Or Changed Address After The Order Has Been Dispatched, The Customer Will Be Fully Responsible For All Additional Shipping Charges. This Includes Charges For Both Forward Shipping To The Incorrect Address & Return Shipping Back To Us. These Charges Are Determined By The Courier Partner & May Vary Depending On The Parcel Weight, Dimensions, & Delivery Location.

We Strongly Advise Double-Checking the Shipping Address before Confirming The Order To Avoid Any Inconvenience.

In Case The Package Is Returned Due To An Incorrect Address, Once We Receive The Return Tracking Details & It Is Marked As “In Transit” Back To Us, We Will Proceed To Dispatch Your New Order To The Updated Address Provided.

Order Processing:

All orders are processed & dispatched within 1–2 working days of order confirmation.

• All orders are processed & dispatched within 1–2 working days of order confirmation.
• You will receive tracking details on your registered email & WhatsApp.

Delivery Timeline:

• Metro Cities: 4–6 working days
• Tier 2 & 3 Cities: 7–9 working days
• Remote Areas: 8–10 working days

Note: Shipping delays may occur during festivals, national holidays, or natural disruptions.

Refusal of Delivery

Any customer refusing a order without reason may face:

• Temporary or permanent ban from our platform.
• Blacklisting of delivery address & contact number.

Need help?

Contact us at admin@falmit.com for any queries.